FAQ

Q: Do you sell hard drives on request? If not, why not?

A: No. We retain all drives here at Re-Source Hardware. If we were to sell one obsolete drive to a client, it would not be available for the next client.

Q: Do hard drives of the same make and model always have the same PCB?

A: No. Some drives need particular descriptors such as firmware or part numbers as well to correctly source a PCB. For example,you may spend days or weeks looking for a Seagate ST38410A and when you have paid for it and it finally arrrives, you find that it is not the right firmware revision, and so the PCB will not work, or worse still, gives you a false negative. This mistake could cost you and your client thousands of dollars if you were to go to trouble of repairing it internally.

Q: Will I get a response right away?

A: Not necessarily. Some searches may take a few minutes while others may take a week or so. The length of time for a search depends on the obscurity of the drive and its availability.